Last Updated: August 14, 2025

At Super Special Offer (“we,” “us,” or “our”), we are committed to customer satisfaction for digital products and services purchased through our marketplace (“Service”). This Return & Refund Policy explains the conditions under which refunds may be requested for purchases processed securely via Paddle. By using our Service, you agree to this policy. Please review it carefully.

1. Scope of This Policy

This policy applies to purchases of digital products and services (e.g., software, e-books, digital art, templates, online services) through Super Special Offer. As these products are delivered electronically and non-tangible, refunds are subject to the conditions below. Physical goods are not offered through our Service.


2. Refund Eligibility

Refunds may be granted in the following situations, in accordance with this policy and Paddle’s Buyer Protection terms:

2.1 Non-Delivery of Product

If you do not receive your digital product (download link, access credentials, or equivalent) within 24 hours of purchase, please contact us immediately at [email protected]. You may be eligible for a full refund upon verification.

2.2 Defective or Non-Functional Product

If the product is defective or does not perform as described, you may request a refund provided:

  • You contact us within 7 days of purchase.
  • You supply evidence of the issue (screenshots, error messages, detailed descriptions).
  • The seller cannot resolve the issue within a reasonable timeframe.

2.3 Unauthorized or Fraudulent Transactions

If you believe your purchase was unauthorized or fraudulent, contact us immediately. We will verify the claim and may collaborate with Paddle’s dispute resolution process.

2.4 Seller-Specific Refund Policies

Some sellers may provide additional refund guarantees or terms distinct from this policy, clearly stated in product listings. Where seller terms are more generous, those will apply.


3. Non-Refundable Circumstances

Refunds are not provided for:

  • Change of Mind: Digital products are typically non-refundable once delivered unless otherwise specified.
  • System Requirement Failures: You are responsible for confirming your system meets product requirements.
  • Used or Accessed Products: Accessed, downloaded, or otherwise used products are generally non-refundable unless defective or non-delivered.
  • Violations: Purchases in breach of Terms of Service or Acceptable Use Policy are not eligible.


4. Refund Process

To request a refund:

  • Contact us at:[email protected] or +1 (702) 819-6080 within 7 days of purchase. Provide:
    • Order number or transaction ID
    • Detailed description of the issue
    • Supporting evidence if applicable
  • We will liaise with the seller and attempt resolution (replacement, fix, or refund).
  • Approved refunds are processed via Paddle within 5-10 business days to the original payment method.
  • If unresolved, you may escalate the dispute directly via Paddle’s Buyer Protection process.


5. Chargebacks and Disputes

  • Chargebacks: Initiating a chargeback without prior contact may result in account suspension and investigation for fraud. Excessive chargebacks may lead to termination.
  • Disputes: We encourage addressing disputes directly with us first. Payment-related disputes must follow Paddle’s dispute resolution channels.


6. Seller Responsibilities

Sellers must:

  • Accurately describe products, including system requirements.
  • Respond promptly to refund/support inquiries.
  • Follow this policy and any additional refund terms detailed in listings.
  • Maintain low chargeback rates to avoid penalties or account removal.


7. Processing Time for Refunds

Refunds approved by us are usually credited within 5-10 business days via Paddle. Timing for funds to appear in your account depends on Paddle and your financial institution.


8. Taxes and Refunded Amounts

If sales tax were applied, tax refunds would comply with applicable law. Refunds reflect the net amount minus any applicable fees charged by Paddle or financial institutions.


9. Contact Us

For any refund questions or requests, please contact:

  • Email: [email protected]
  • Phone: +1 (702) 819-6080
  • Address: 6768 Mountain Street, Apt. 6768, Albuquerque, New Mexico 87110, United States

For payment disputes, you may also contact Paddle directly through their Buyer Protection service.


10. Changes to This Policy

We may update this Return & Refund Policy periodically. Significant changes will be communicated via email or the Service. Continued use means acceptance of updated terms.


11. Compliance with Paddle’s Terms

All transactions and refunds comply with Paddle’s User Agreement and Seller Protection policies. We ensure clear delivery terms and adherence to Paddle’s dispute and refund processes.

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