Last Updated: August 14, 2025

At Super Special Offer (“we,” “us,” or “our”), we strive to provide a secure and seamless payment experience for all transactions made through our digital marketplace website (“Service”). This Payment Policy outlines how payments are processed, the responsibilities of buyers and sellers, and the procedures for handling payment-related issues for digital products and services (e.g., software, e-books, digital art, templates, online services). We use Paddle as our payment gateway and act as the Merchant of Record for all transactions. By using our Service, you agree to this policy. Please read it carefully to understand your rights and responsibilities.

1. Scope of This Policy

This policy applies to all payments for digital products and services purchased through the Super Special Offer platform, processed via Paddle. As our Service exclusively offers digital products, all payments are handled electronically, and no physical goods are involved. This policy complements our Terms of Service, Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy.

2. Payment Processing

2.1 Payment Gateway

All payments are processed securely through Paddle, our trusted payment gateway, which acts as the Merchant of Record. Paddle handles payment collection, processing, and settlement, ensuring compliance with industry standards, including PCI DSS (Payment Card Industry Data Security Standard).

2.2 Accepted Payment Methods

Paddle supports a variety of payment methods, including but not limited to:

  • Credit and debit cards (e.g., Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Wire transfers (for select transactions, if applicable)

Available payment methods are displayed at checkout and may vary based on your location or the product purchased. You are responsible for ensuring your selected payment method is valid and has sufficient funds.

2.3 Currency and Pricing

  • Prices are displayed in the currency specified in the product listing (e.g., USD, EUR, GBP). Paddle automatically converts prices to your local currency at checkout, if applicable, using prevailing exchange rates.
  • Prices are subject to change without notice, as outlined in our Terms of Service (Section 5.1). We reserve the right to correct pricing errors.
  • Custom or enterprise pricing, if applicable, is available as a downloadable PDF upon request (contact [email protected]).

2.4 Payment Authorization

By completing a purchase, you authorize Paddle to charge the total amount (including product price, taxes, and any applicable fees) to your selected payment method. You are responsible for any additional fees imposed by your financial institution or Paddle (e.g., foreign transaction fees).

3. Taxes

As the Merchant of Record, Paddle handles the calculation, collection, reporting, and remittance of applicable sales taxes, VAT, or other taxes based on your location and the nature of the purchased product or service. The tax amount is displayed at checkout and included in the total payment. If a refund is issued, the tax portion will be refunded in accordance with our Return & Refund Policy and applicable tax laws.

4. Payment Confirmation

Upon successful payment, you will receive a confirmation email from Paddle and/or Super Special Offer, including:

  • Order number or transaction ID
  • Product details
  • Total amount paid (including taxes)
  • Delivery instructions (e.g., download link, access credentials), as outlined in our Shipping & Delivery Policy

If you do not receive a confirmation within 24 hours, check your email (including spam/junk folders) or contact us at [email protected].

5. Payment Issues

If you encounter payment issues (e.g., declined transactions, errors, or unauthorized charges), please take the following steps:

  1. Verify Payment Details: Ensure your payment method is valid, has sufficient funds, and matches the billing information provided.
  2. Contact Us: Email us at [email protected] or call +1 (702) 819-6080, providing:
    • Your order number or transaction ID
    • A description of the issue
    • Any relevant screenshots or error messages
  3. Resolution: We will work with Paddle to resolve the issue promptly, which may involve verifying your payment method or reprocessing the transaction.
  4. Paddle Support: If the issue persists, you may contact Paddle’s support team directly via their help portal (available at www.paddle.com).

6. Fraud Prevention

To protect buyers and sellers, we and Paddle implement robust fraud prevention measures, including:

  • Verification Checks: Paddle may verify your payment method or identity to prevent fraudulent transactions.
  • Order Review: We reserve the right to review, refuse, or cancel orders suspected of fraudulent activity, as outlined in our Terms of Service (Section 4.1).
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials to prevent unauthorized transactions.

If you suspect unauthorized activity, contact us immediately at [email protected]. Unauthorized transactions may be eligible for a refund, subject to our Return & Refund Policy.

7. Chargebacks and Disputes

  • Chargebacks: If you initiate a chargeback through your payment provider without first contacting us, we may suspend your account and investigate for potential fraud, as outlined in our Return & Refund Policy (Section 5). Excessive chargebacks may lead to account termination.
  • Disputes: For payment-related disputes, contact us first to resolve the issue. If unresolved, you may escalate the matter to Paddle’s support team, subject to Paddle’s Terms of Use. We encourage amicable resolution to avoid chargebacks and maintain compliance with Paddle’s policies.
  • Seller Responsibilities: Sellers must provide accurate product descriptions and delivery information to minimize disputes and chargebacks, as outlined in our Terms of Service (Section 6.3) and Shipping & Delivery Policy (Section 4).

8. Seller Payments

As the Merchant of Record, Paddle handles payments to sellers on our behalf, after deducting applicable fees (e.g., Paddle’s transaction fees, taxes). Sellers receive payouts according to Paddle’s payout schedule, which is detailed in their seller agreement with Super Special Offer and Paddle. Sellers are responsible for:

  • Providing accurate payout details (e.g., bank account or PayPal information).
  • Complying with our Terms of Service and Acceptable Use Policy to avoid payment holds or account suspension.
  • Maintaining low chargeback and dispute rates to ensure timely payouts.

9. Security of Payments

We and Paddle prioritize the security of your payment information through:

  • Encryption: The Service operates over a secure HTTPS connection with an SSL certificate.
  • PCI DSS Compliance: Paddle processes payments in compliance with PCI DSS standards, ensuring your payment information is protected.
  • Data Protection: Your personal and payment information is handled in accordance with our Privacy Policy (available at www.super-special-offer.com/privacy-policy) and Paddle’s Privacy Policy.

You are responsible for safeguarding your payment method details and account credentials.

10. Contact Us

If you have questions, concerns, or issues regarding payments, please contact us at:

Email: [email protected]
Address: 6768 Mountain Street, Apt. 6768, Albuquerque, New Mexico 87110, United States
Phone: +1 (702) 819-6080

For payment-specific inquiries, you may also contact Paddle’s support team via their help portal (available at www.paddle.com).

11. Changes to This Policy

We may update this Payment Policy to reflect changes in our practices, legal requirements, or Paddle’s policies. We will notify you of significant changes via email or through the Service. Changes are effective immediately upon posting on this page. Your continued use of the Service constitutes acceptance of the updated policy.

12. Compliance with Paddle’s Policies

All payments and transactions are subject to Paddle’s Terms of Use and Privacy Policy (available at www.paddle.com). As the Merchant of Record, Paddle ensures compliance with global payment regulations, including tax remittance and fraud prevention. We work closely with Paddle to maintain a secure and compliant payment environment.

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