Effective Date: August 14, 2025

At Super Special Offer (“we,” “us,” or “our”), we are committed to resolving any issues or disputes arising from your purchases fairly and efficiently. This page explains how disputes are handled in our digital marketplace using the Paddle payment gateway.

1. Contact Us First

If you experience a problem with your order (e.g., non-delivery, defective product, incorrect item), please contact our support team before initiating any third-party dispute:

When contacting us, provide:

  • Your order number or transaction ID
  • A description of the issue
  • Any screenshots or error messages

We will review your case and work to provide a resolution, such as resending the product, issuing access credentials, or troubleshooting the issue.

2. Resolution Through Paddle

If your issue cannot be resolved directly with us, you may escalate the matter through Paddle’s Buyer Protection process:

  • Visit Paddle Support to submit a dispute.
  • Provide your order details and a summary of the issue.
  • Paddle will review the case in accordance with their Buyer Terms and may mediate a resolution, including refunds if applicable.

Paddle’s Buyer Protection ensures that you are eligible for a refund if a digital product is not delivered or is substantially different from its description, subject to Paddle’s policies.

3. Chargebacks

  • We strongly recommend contacting us or using Paddle’s dispute process before initiating a chargeback.
  • Unauthorized chargebacks may lead to account suspension or further investigation, and could affect your ability to make future purchases on our platform.
  • Chargebacks are subject to Paddle’s policies and may be contested if the product was delivered correctly.

4. Governing Law and Jurisdiction

  • These dispute resolution procedures are governed by the laws of the State of New Mexico, United States.
  • Any unresolved legal disputes may be brought in the state or federal courts of Bernalillo County, New Mexico, USA.
  • As an alternative, parties may agree to binding arbitration under the rules of the American Arbitration Association (AAA).

5. Cooperation

  • Customers must provide accurate information and cooperate in investigations related to disputes.
  • Failure to cooperate may delay resolution or affect your eligibility for refunds.

6. Final Notes

  • All disputes are handled in accordance with Paddle’s Buyer Terms, available here: https://www.paddle.com/legal-buyers
  • Using our platform constitutes acceptance of this Dispute Resolution process.

© 2025 Super Special Offer. All rights reserved.